Support Desk

Support Ticket Generation

Thank You for being our customer. Your confidence in our products and service is an honor.

Our goal is to provide you the best support in the software business. Please use our online JIRA support ticket and project management system to report your question or issue. If you are a client of FlowTrac and do not have your JIRA login information, please call our office at 817-421-3311 to receive your Login Info.

Request for Quote for Custom Modifications

Business growing? Requirements changing? Need a specific feature? Modifying our software to provide a new feature or support a new process for your business is what we do best. We appreciate the opportunity to quote you to add an additional feature to your existing FlowTrac system. Please log on to our online JIRA support system and use the feature request section. If you are a client of FlowTrac and do not have your JIRA login information, please call our office at 817-421-3311 to receive your Login Info.

 

Help Desk

The Following Link is used to begin a FlowTrac Simple Help System session. You should be in current contact with a Flowtrac staff member BEFORE starting a Help Desk  session.

Caution: This is will give temporary access to your Workstation for technical support purposes. You should not start this application unless you are currently in contact with a FlowTrac technical  staff member, and they have instructed you to use this application in order to assist you. This will allow our staff member to view and control your workstation for a temporary period. This is sometimes necessary to diagnose a problem and provide needed technical assistance. You will still maintain control and may end the Help Desk session at any moment and disconnect our staff member from your workstation. This does NOT give FlowTrac permanent access to your workstation of any kind. Once the Help Desk session has been stopped and disconnected, FlowTrac can NOT connect again without your assistance in starting up another session.